Delivery Terms and Conditions

TK Talous Oy, Business ID 0925979-9
Luvakuja 16, 21260 Raisio, Finland
(hereinafter referred to as the Service Provider)

Palveluntuottajan asiakkaita voivat olla luonnolliset henkilöt ja Y-tunnuksella toimivat toimijat (kutsutaan jäljessä asiakkaaksi). Henkilöasiakkaan on oltava täysi-ikäinen ja oikeustoimikelpoinen henkilö. Y-tunnuksella toimivan asiakkaan tilauksen allekirjoittaa ko. asiakkaan nimenkirjoitusoikeuden omaava henkilö. Asiakas on velvollinen lukemaan nämä toimitusehdot sekä liitteet ja sitoutuu noudattamaan niitä käyttäessään Luottopostin palvelua. Palveluntuottaja toimittaa kaikki tiedot tilauksesta eteenpäin sähköpostitse, joten asiakkaan tulee seurata sähköpostiaan pysyäkseen tilanteen tasalla. Asiakkaan rekisteröityessä Luottopostin asiakkaaksi https://app.luottoposti.fi/ sivustoilla, hänelle lähetetään antamaansa sähköpostiin linkki täydentämään rekisteröitymisensä.

Asiakas rekisteröityy palveluntuottajan Luottopostipalveluun https://app.luottoposti.fi sivuilta. Palveluntuottaja edellyttää rekisteröityvältä asiakkaalta toimitusehtojen hyväksymistä. Kun asiakas rekisteröityy palvelun käyttäjäksi, tulee pyydetyt tiedot ja niiden oikeellisuus olla ajan tasalla. Asiakas on velvollinen päivittämään muuttuneet tiedot välittömästi customerservice@trustedmessage.eu asiakaspalveluun. Asiakkaan ilmoittamat tiedot ovat luottamuksellisia. Palveluntuottaja noudattaa Luottopostin palvelussa EU:n tietosuoja-asetusta (GDPR) ja suomen henkilötietolakia. Asiakas ostaa palveluntuottajan verkkokaupasta haluamansa palvelun tai palvelupaketin ja maksaa palvelun Paytrailin maksunvälityksen kautta. Onnistuneen tilauksen jälkeen asiakas aktivoi ostamansa palvelun latauslinkistä ja pääsee käyttämään ostamaansa palvelua.

Use of the service requires the Customer to register on the Luottoposti website. The Service Provider independently decides whether to approve a registration and determines the terms applicable to such registration. Any right to use the service granted after registration is personal and may not be transferred to another party. The Customer is responsible for all activities carried out using their username and password and for keeping the password confidential. If the Customer’s username and password become known to an unauthorized party, the Customer must immediately notify the Service Provider by email at (asiakaspalvelu@luottoposti.fi) so that the Customer’s user account can be disabled as quickly as possible. The right to use the service remains valid until further notice. A registered Customer must comply with these terms and conditions and remains responsible for their actions and obligations arising from the use of the service, even if they later discontinue using it. The Customer’s liability for actions and obligations incurred through the use of the service does not end when the right to use the service is terminated. The Service Provider reserves the right to terminate the Customer’s access to the service if the Customer fails to comply with these terms and conditions or with applicable Finnish law.

Asiakkaiden henkilötietojen käsittely on kuvattu Tietosuojaselosteessa, joka liittyy toimitusehtoihin. Tietosuojaseloste on luettavissa kohdasta Privacy Policy.
Palveluntuottajan tietosuojaselosteen asiakas hyväksyy käyttämällä Luottopostin palvelua https://app.luottoposti.fi/ sivustolla. Tietosuojaseloste on voimassa toistaiseksi. Palveluntuottajalla on oikeus muuttaa tietosuojaselostetta tarvittaessa, josta palveluntuottaja ilmoittaa Tietosuojaselosteessa. Asiakas hyväksyy kulloinkin voimassa olevan tietosuojaselosteen käyttämällä Luottopostin palvelua.

All Luottoposti services and service prices are available on the Price List page. All prices include the applicable value added tax (VAT). The Service Provider reserves the right to change prices and will announce any such changes on the online store website. By using the Luottoposti service, the Customer accepts the prices in force at the relevant time. The Service Provider is entitled to charge the Customer for the use of the service in accordance with the prices or orders applicable at the time of use. The Service Provider also reserves the right to modify the prices, features, and options of the service displayed in the online store.

An order for an individual service becomes effective from the date the order is placed. An order for a service package becomes effective on the first day of the month in which the order is placed. The service package selected by a customer subject to invoicing will automatically renew at the end of the subscription period without separate notice, unless the subscription is terminated in accordance with the termination terms before the end of the current subscription period. Either party may terminate the agreement by providing one (1) month's written notice to the other party. The notice period begins at the end of the calendar month during which the notice of termination was delivered. The Customer must submit the termination notice in writing and send it to the Service Provider by email to asiakaspalvelu@luottoposti.fi.

The Service Provider invoices customers with invoicing agreements on a monthly basis according to their use of the service. Fees already paid will not be refunded if the Customer terminates the agreement during an ongoing subscription period.

Before purchasing a service package, the Customer must be logged in to the luottoposti.fi service. The service selected by the Customer is paid for through Paytrail’s payment processing service according to the service selected in the shopping cart and using the Paytrail payment methods available at the time, prior to using the service. Once the Customer has paid for the ordered service, a receipt of the payment transaction will be sent to the Customer’s email address. The download link for activating the service will become available to the Customer after a successful payment transaction through Paytrail. Information about Paytrail’s payment methods is available on the Payment Methods page.

Customers operating under a Business ID may subscribe to the Luottoposti service as a usage-based service invoiced by electronic invoice. The Customer agrees that the Service Provider may review the Customer’s credit information before activating the service and on a regular basis during the term of the agreement. For customers operating under a Business ID, the service may only be activated by a person authorized to sign on behalf of the Customer. Payment terms, late payment interest, and collection costs are agreed separately with each Customer.

The Luottoposti service becomes available when the Customer’s payment has been successfully processed through Paytrail’s payment processing service or when the Service Provider has approved the Customer as an invoicing customer. The Service Provider stores Luottoposti encrypted emails and attachments for fourteen (14) days unless otherwise agreed. The Service Provider does not archive sent Luottoposti messages. Attachments remain available for download by the recipient for 14 days from the time of sending, provided that the sender has not deleted the attachments before that time. In the Luottoposti service, the time of transmission is displayed in UTC. The Customer is always responsible for ensuring compliance with the laws and regulations in force in Finland when using the Luottoposti service.

If the Customer fails to comply with these Terms and Conditions, the Service Provider has the right to block the Customer’s access to the service. If a message sent by the Customer does not reach the recipient due to a technical failure, service disruption, or Force Majeure event, the Service Provider shall not be liable for any compensation or reimbursement for inconvenience, financial loss, direct or indirect damages, or any other adverse consequences suffered by the Customer.

The Service Provider has the right, but not the obligation, at its sole discretion, to remove a registered Customer from the Luottoposti service at any time if the Service Provider considers that the Customer is in breach of Finnish law, these Terms and Conditions, or the order signed by the Customer. The Customer acknowledges and accepts that access to the service may be terminated without prior notice if the Customer has acted fraudulently or has failed to comply with Finnish law, these Terms and Conditions, or the order signed by the Customer.

The Service Provider has the right to use partners and/or subcontractors in the provision of the service in any manner it deems appropriate. The Customer agrees to comply with the terms and conditions of the partner when using the Luottoposti service. The partner’s terms and conditions form part of the Luottoposti Terms and Conditions. The Service Provider is entitled to offer services provided by its partners to its Customers. The Service Provider and its partners are jointly responsible for the functionality of the services, each within the scope of their respective responsibilities.

Any complaint must be submitted by the Customer within seven (7) days of discovering the matter giving rise to the complaint. The complaint must be submitted in writing to asiakaspalvelu@luottoposti.fi. Our customer service will review and investigate all complaints on a case-by-case basis.

A consumer customer has the right to submit a dispute between the Customer and the Service Provider to the Consumer Disputes Board for resolution. More information is available at Kuluttajariita.fi.

Palveluntuottajan palvelujen https://app.luottoposti.fi/  käyttämiseen, toimitusehtojen ja tilauksen sekä syntyneen sopimuksen tulkintaan sovelletaan Suomen lakia.

Any disputes, disagreements, or claims relating to matters referred to in this document shall primarily be resolved through negotiations between the parties. If a dispute cannot be resolved through negotiation, the matter shall be settled by the District Court of Southwest Finland in the Finnish language. In the event of a dispute between the parties, the Service Provider’s liability shall be limited to the service fee charged to the Customer.

Nämä toimitusehdot asiakas hyväksyy käyttämällä Luottopostin palvelua https://app.luottoposti.fi/ -sivustolla. Toimitusehdot ovat voimassa toistaiseksi. Palveluntuottajalla on oikeus muuttaa toimitusehtoja tarvittaessa, josta palveluntuottaja ilmoittaa Delivery Terms and Conditions -sivustoilla. Asiakas hyväksyy kulloinkin voimassa olevat toimitusehdot ja sen liitteet käyttämällä Luottopostin palvelua.

1) Privacy Policies

2) Service Prices 

3) Payment Methods